1. Introduction
CallStackAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Services").
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, phone number, and billing information.
Call Data
When you use our AI voice agent services, we process call audio, transcriptions, metadata (timestamps, duration, phone numbers), and sentiment analysis results. Call recordings and transcriptions are stored in encrypted form.
Usage Data
We automatically collect information about how you interact with our Services, including IP address, browser type, pages visited, features used, and session duration.
Integration Data
If you connect third-party services (such as CRM platforms), we may access data from those services as authorized by you.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process calls through our AI voice agents
- Generate transcriptions, analytics, and reports
- Process payments and manage your account
- Send service-related communications
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Retention
We retain your account information for as long as your account is active. Call recordings and transcriptions are retained according to your plan settings, with a default retention period of 90 days. You may delete your data at any time from the dashboard.
5. Data Security
We implement industry-standard security measures, including:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- SOC 2 Type II compliance
- Regular penetration testing and security audits
- Role-based access controls
- HIPAA-ready infrastructure for healthcare customers
6. Third-Party Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist in operating our platform (hosting, payment processing)
- Third-party integrations you have explicitly authorized
- Law enforcement when required by law
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing activities
- Export your data in a portable format
8. Cookies
We use essential cookies for site functionality and optional analytics cookies to improve our Services. You can manage cookie preferences through your browser settings.
9. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@callstackai.com.